Amazon's cloud computing arm, AWS, has unveiled Amazon Q, a cutting-edge chat tool designed to empower businesses with targeted access to their own data. AWS CEO Adam Selipsky introduced the innovative Amazon Q assistant, allowing users to pose specific questions about their companies, streamlining the process of obtaining critical information.
For instance, users can leverage Amazon Q to inquire about the latest guidelines for logo usage within the company or comprehend the intricacies of a fellow engineer's code for app maintenance. By doing so, Amazon Q eliminates the need for individuals to sift through extensive documents manually.
Accessing Amazon Q is seamless, with users utilizing the service through the AWS Management Console or directly from their company's documentation pages. Integration with popular developer environments like Slack and other third-party applications further extends its accessibility.
During the announcement, Selipsky emphasized that queries made on Amazon AI assistant would not contribute to training foundational models. The tool is versatile and compatible with any models available on Amazon Bedrock, AWS's repository of AI models, which includes Meta's Llama 2 and Anthropic's Claude 2.
Amazon Q draws from a wealth of knowledge, having been trained on 17 years' worth of AWS data. This expertise allows it to cater specifically to AWS-related queries and recommend optimal AWS services for different projects.
Presently, Amazon Q is exclusively accessible to users of Amazon Connect, AWS's contact center service. However, plans are underway to extend its availability to other services such as Amazon Supply Chain and Amazon QuickSight.
Dilip Kumar, vice president for AWS Applications, elucidated that each instance of Amazon Q on AWS services is tailored to its context. For instance, on Amazon Connect, Q operates in real-time, listening in on customer calls to extract pertinent information, and providing contact center agents with immediate answers.
Amazon Q assistant for Amazon Connect is priced at $40 per agent per month. Interested users can explore the tool for free in Amazon Connect until March 1, 2024, according to AWS's Connect website. Selipsky reassured users that Amazon Q respects security parameters set by customers, ensuring that employees lacking access to certain information cannot exploit the query system to obtain unauthorized data.
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